Last updated: 2026
This Booking Policy & Terms of Stay sets out the conditions applicable to bookings made directly through the website www.azoreanliving.com and to stays at accommodation marketed by Azorean Living, a brand used by MR Lodge Management, Lda., with registered office at Avenida D. João III, n.º 3, 3.º D, 9500-310 Ponta Delgada, Azores, Portugal.
By making a booking, the Guest declares that they have read and accepted these terms and conditions, as well as the specific conditions applicable to the selected accommodation and rate.
Bookings are subject to the availability of the selected accommodation and will only be considered confirmed once the applicable payment conditions have been fulfilled and the corresponding booking confirmation has been sent.
The Guest is responsible for verifying the accuracy of the information provided during the booking process, including:
Any error must be reported to Azorean Living as soon as it is identified.
The conditions applicable to bookings made through external platforms, including Booking.com, Airbnb, Expedia or others, may be determined by the rate and terms of the relevant platform, which shall prevail in matters specifically governed by the booking made through that channel.
The prices displayed on the website correspond to the accommodation, period and number of guests selected at the time of the search.
Prices include VAT at the applicable statutory rate, where applicable.
Municipal taxes, tourist taxes or other legally required charges may be charged separately where applicable, and the relevant information shall be made available to the Guest in accordance with applicable legislation.
Additional services requested by the Guest may be subject to a separate charge, which will be duly communicated before the service is contracted.
The available payment methods will be presented to the Guest during the booking process and may include, in particular:
Azorean Living may use external payment service providers to process transactions.
The Guest is responsible for ensuring the validity and availability of the payment method used.
Where a payment is declined, reversed or not received within the established period, Azorean Living may consider the booking unconfirmed or proceed with its cancellation.
Unless different conditions are presented at the time of booking, the Guest may cancel the booking free of charge up to 60 days before the scheduled check-in date.
Where cancellation is made within the 60 days preceding check-in, 100% of the total booking amount will be due, with no refund being issued.
Bookings made under non-refundable, promotional or special-condition rates are subject to the terms presented to the Guest at the time of booking.
Such specific conditions shall prevail over the general cancellation policy set out in this section.
In the event of a no-show, the full amount of the booking will be due.
Arrival after the originally scheduled date, without prior notice or agreement with Azorean Living, does not entitle the Guest to a refund for unused nights.
Likewise, a voluntary decision by the Guest to end the stay before the scheduled check-out date does not entitle the Guest to a refund for the remaining nights, unless expressly agreed by Azorean Living or otherwise required by mandatory law.
Given the nature of the contracted service and the fact that accommodation is provided on specific dates, accommodation bookings are subject to the legally established exceptions to the right of withdrawal applicable to distance contracts.
Consequently, the Guest does not automatically benefit from a 60-day period in which to cancel an accommodation booking with specific dates free of charge. The cancellation policy applicable to the contracted rate shall apply, without prejudice to any mandatory rights granted to consumers by law.
Any request to change dates, accommodation, number of guests or other characteristics of the booking must be submitted to Azorean Living.
Changes are always subject to:
Changing the dates may result in an increase or reduction in price according to the rates applicable to the new period.
Submitting a request for a change does not imply that it will be accepted.
Check-in is available from 3:00 p.m., unless otherwise specifically indicated.
Early check-in is subject to the availability of the accommodation and must be authorised in advance by Azorean Living.
Many properties may operate using self check-in, with the relevant access instructions and codes being provided to the Guest before or on the day of arrival.
Where in-person assistance is required for a check-in after 7:00 p.m., an additional charge of €45 may apply, provided that this has been communicated to the Guest in advance.
The Guest must provide the identification details of all guests that are legally required for registration purposes and compliance with the obligations applicable to Short-Term Rental Accommodation (Alojamento Local).
Failure to provide legally required information may prevent or delay check-in until the situation has been regularised.
Personal data collected will be processed in accordance with Azorean Living’s Privacy Policy.
Check-out must be completed by 10:00 a.m., unless expressly authorised otherwise.
The Guest must respect the check-out time so that the team can clean and prepare the accommodation in a timely manner for the following guests.
Late check-out is subject to availability, prior authorisation and, where applicable, an additional charge.
Remaining in the accommodation beyond the authorised check-out time may result in the Guest being charged for costs actually incurred, particularly where this affects the preparation of the property or the arrival of subsequent guests.
Unless specifically indicated otherwise, a minimum stay of three nights may apply.
The minimum stay may vary depending on the accommodation, time of year, availability, campaigns or commercial conditions in force.
The accommodation may only be occupied by the number of guests indicated and authorised in the booking, always subject to the property’s maximum capacity.
The presence of additional guests must be communicated to and authorised by Azorean Living in advance.
Additional persons may not stay overnight or remain at the accommodation where this would exceed its maximum legal or operational capacity.
The Guest and all other guests undertake to use the accommodation responsibly, prudently and exclusively for the normal purposes of a tourist stay.
Unless expressly authorised otherwise:
Where a specific property has additional rules, these shall also apply to the relevant stay.
The booking holder is responsible for ensuring compliance with the rules by all persons included in the booking.
Certain properties may be subject to a security deposit intended to cover potential damage, loss or extraordinary costs arising from the stay.
The amount of the security deposit may vary according to the characteristics of the property and will be communicated to the Guest before arrival or during the booking process.
Where applicable, the security deposit will be requested within the 7 days preceding check-in, using the payment method indicated by Azorean Living.
Following check-out, the condition of the property may be inspected.
Where no damage, loss, breach or costs attributable to the Guest are identified, the security deposit will be released or refunded within a maximum period of 7 days after check-out, without prejudice to the processing times of financial institutions.
The Guest is responsible for any damage caused to the accommodation by themselves or by any person included in their booking.
The Guest may be charged, in particular, for costs relating to:
The security deposit does not constitute a maximum limit of liability.
Where the value of the damage or costs exceeds the amount of the security deposit, the Guest will be responsible for paying the difference.
Whenever possible, Azorean Living will document the damage or costs through photographs, invoices, quotations or other appropriate evidence.
Any fault, damage or issue identified during the stay must be reported to Azorean Living as soon as possible.
This allows the situation to be assessed and, where necessary, appropriate action to be taken to resolve it.
The Guest must not carry out or directly arrange repairs, modifications or other work at the property without prior authorisation from Azorean Living.
Azorean Living will respect the privacy of guests during their stay.
However, access to the property may be necessary for:
Whenever circumstances allow, the Guest will be informed in advance.
In urgent situations involving people, property or the integrity of the accommodation, immediate access to the property may be necessary.
The accommodation will be prepared before the Guest’s arrival in accordance with the standards defined for the relevant property.
The frequency of interim cleaning, changes of bed linen, towel replacement or replenishment of certain consumables may vary according to the accommodation, duration of stay or contracted service.
Complimentary items provided at the beginning of the stay are intended to facilitate the Guest’s arrival and, unless otherwise stated, do not represent an obligation to provide unlimited replenishment throughout the stay.
Additional cleaning or linen-change services may be requested and are subject to availability and, where applicable, an additional charge.
Azorean Living may provide additional services relating to the stay.
The booking of such services is subject to availability and to the relevant terms and prices.
Where the service is provided directly by a third party, the terms and conditions of that provider may also apply.
Azorean Living cannot be held liable for circumstances that are not directly attributable to it and that are outside its reasonable control, including:
Whenever possible, Azorean Living will seek to provide assistance and facilitate an appropriate solution, without such assistance implying the assumption of costs arising from circumstances that are not attributable to Azorean Living.
If the booked accommodation becomes wholly or partially unavailable for a reason that prevents the stay from taking place normally, Azorean Living will, whenever possible, seek to provide the Guest with a relocation solution in accommodation of an equivalent category, with equivalent characteristics and level of quality to the accommodation originally booked.
Where the unavailability results from circumstances not attributable to Azorean Living and the alternative solution has a higher price than the original booking, Azorean Living will not be responsible for paying the price difference, and the Guest may decide whether to accept the proposed alternative and bear the corresponding additional cost.
Any relocation solution involving a material change to the conditions originally agreed will require the Guest’s express acceptance.
If it is not possible to provide equivalent accommodation, or if no agreement can be reached between Azorean Living and the Guest regarding the proposed alternative, the booking will be cancelled and Azorean Living will refund the amounts paid corresponding to the part of the stay that cannot be used.
Where the unavailability is directly attributable to Azorean Living, the rights legally granted to the Guest shall apply, and this clause may not be interpreted as excluding or limiting liability in circumstances where such liability cannot legally be excluded.
Where the unavailability results from unforeseeable events or circumstances not attributable to Azorean Living, including serious breakdowns, damage caused by third parties, failure of essential services, natural events, administrative decisions or force majeure, Azorean Living will not be responsible for additional accommodation costs, transport, travel expenses, compensation or other expenses incurred by the Guest that are not legally attributable to Azorean Living.
The Guest is responsible for safeguarding their personal belongings during the stay.
Azorean Living is not responsible for the loss, forgetting, disappearance or damage of personal belongings, except where such liability is legally attributable to it.
Items found after check-out may be stored for a reasonable period.
Where the Guest requests the return of a forgotten item, the costs of packaging, transport and shipping will be borne by the Guest.
The Guest must take normal safety precautions when using the property.
Whenever leaving the accommodation, the Guest must, in particular, ensure that doors, windows and access points are properly closed.
At properties with a swimming pool, garden, balcony, stairs or other areas requiring special care, guests are responsible for using the facilities prudently and for appropriately supervising minors.
Any safety instructions provided at the property must be followed.
For matters relating to the booking or stay, the Guest may contact Azorean Living through the communication channels provided in the booking confirmation or via:
Email: customers@azoreanliving.com
Website: www.azoreanliving.com
For operational matters during an ongoing stay, Guests are advised to use the contact channel indicated in the relevant booking to enable a faster response.
Certain properties may be subject to specific conditions relating, in particular, to:
Where applicable, these conditions supplement this Policy and will be communicated through the accommodation page, booking confirmation, property guide or other information provided to the Guest.
Azorean Living may update this Policy whenever necessary for legal, commercial or operational reasons.
Changes will not retroactively affect the conditions applicable to bookings that have already been confirmed, unless required by law.
The applicable version will be identified by the date of its most recent update.
