Effective Date: 2024
At Azorean Living, your satisfaction is our priority. If you are not completely satisfied with your purchase, we have a return policy to help resolve any issues.
1. Return Period
Customers have the right to return products within 14 calendar days from the date of receipt of the order. To exercise the right of return, you must inform us of your decision to return the product by providing a clear statement. You can use the following contact details:
By mail: Av. D. João III, n.º 3, 3 – D, 9500-310 Ponta Delgada, Portugal
By email: geral@azoreanliving.com
2. Return Conditions
In order for the return to be accepted, the products must be in the following condition:
In perfect condition, without signs of use or damage.
In the original packaging, with all tags and accessories included.
Accompanied by the invoice or proof of purchase.
3. Return Procedure
To initiate the return process, follow these steps
Contact Us: Get in touch with us via the provided phone number or email to inform us of your intention to return the product.
Prepare the Product: Securely pack the product in its original packaging, including all accessories and the invoice.
Send the Product: Send the product to the provided address. Please note that the return shipping costs are the responsibility of the customer.
4. Shipping Costs
The return shipping costs for the product are the responsibility of the customer. We recommend using a trackable or insured shipping service, as we are not responsible for products lost or damaged during the return shipping process.
5.Refund
After receiving and inspecting the returned product, we will process a refund for the amount paid for the product, excluding the initial shipping costs. The refund will be issued using the same payment method used for the original purchase. This process may take up to 14 days after the receipt and inspection of the returned product.
6. Exceptions to the Return Policy
Certain products are not eligible for return, including:
Custom or made-to-order products.
Products that cannot be returned for hygiene or health reasons if opened after delivery.
Products with broken or damaged security seals.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately so that we can resolve the issue. In these cases, the return shipping costs will be covered by us, and we will proceed with either a product replacement or a full refund, depending on the customer’s preference.
Changes to the Return Policy
We reserve the right to update this Return Policy at any time. Any changes will be posted on our website, and when applicable, we will notify you through our usual communication channels.
Contact
If you have any questions about our Return Policy, please contact us using the details provided in section 1.
